Scope of the policy
This policy applies to the personal information of users that we collect through our website, mobile application, emails, telephone or other electronic media.
Type of information we collect
Browsing through our services on the Tutorish website does not require you to share any kind of personal information. Information such as IP address, browser version, etc. may be collected but no specific identity can be linked to you. But if you choose to access our services for a specific period, the following information regarding you shall be collected by us:
◉ Registration information while creating an account.
◉ Basic information such as city, educational background, subjects chosen.
◉ Lesson recordings as per your convenience if you have opted for it.
◉ Your downloads for a query from our resources tab if you have opted for it.
◉ Your comments, questions and conversations with us through our interactive chat boxes, emails or website customer support.
◉ Student (college or any government-approved personal ID) and tutor specific (any government ID, bank account, etc.) information for facilitating payments and appropriate background checks.
◉ We will collect the financial information when you choose to make a payment through our portal. We may collect all the relevant information but do not store any critical information such as Credit Card numbers, etc. Our data collection and encryption mechanism comply with Payment Card Industry Data Security Standards.
Additional Information We Collect
◉ Tutorish may collect additional information about you that includes but is not limited to the browser type, viewed pages, IP address and geolocation if enabled, device information, unique identifiers. It is to enrich the user experience in the future.
◉ We might use your personal information from our background check administrator to double-check with some data that we have collected. This is to ensure a secure learning environment. But we do not store such personal data that we use from the third-party verification company.
Usage of the Information
Tutorish may include your personal information for the following purposes but not limited to:
◉ Account creation for service offerings as selected by users, access to record the progress, easy access between tutors and students
◉ Transaction and billing processes
◉ Identification and authentication
◉ Offering exciting rewards based on eligibility
◉ For communication regarding the service to enhance the user experience
◉ For personalizing the service and displaying relevant advertisements on our service websites or applications
◉ For administrative and system troubleshooting purposes
◉ The users can modify, correct or delete the personal information provided to Tutorish as and when they need to.
◉ Tutorish may send emails to you regarding our newsletter and other services. Users can choose to opt-out of those additional services. We can send you account status notifications or any notices as required by law. These administrative emails shall be necessary and there may not be a choice to opt-out.
◉ Sharing location information is completely dependent on the user. But enabling it will help us offer you a suitable range of services and options.
◉ You can set the cookie settings of your browser as per your choice. But you may not be able to experience certain features designed for your better experience.
We are responsible for protecting your data from unauthorized access, use and disclosure using proper technical, physical and administrative functions based on the kind of personal data we are handling and our way of processing it.
You also have a role to play in the process. You should appropriately protect your password by not sharing it with anyone else, through limited access using your own devices and properly utilizing the sign-in/off mechanism. Even if we are completely dedicated to the safety of your data, no method of data transmission over the internet is secure.
We shall retain your data as long you hold an account with us and are actively using our services or as otherwise allowed by legal bodies. In a few cases, we do retain the personal data for an elongated period if it is required for complying with our legal obligations, arbitration or as permitted by applicable laws and regulations. We might also retain your information in a form that does not identify you personally.